Support
Fondly Support
Have a question, found a bug, or need help with purchases? Reach out and we'll get back to you.
This public support route stays linked from the directory, homepage app index, and product page so users can reach the correct help page directly.
Navigate Fondly
Move between the main app page, support, features, and legal pages without backing out to the main directory.
Contact
Email: support@socialreporthq.com
When contacting support, please include your iOS version and a brief description of what you were doing when the issue occurred.
Common questions
- Start onboarding, choose 6–12 photos, and continue. Fondly processes the selection locally before showing your first Recap.
- Check the Photos permission in iPhone Settings. Fondly can only use the photos you have selected or permitted.
- In the app, open Settings → Purchases → “Restore Purchases”. If it still doesn’t enable, email support.
- Open Fondly Settings and use the local data deletion controls. You can also uninstall the app to remove its local archive.
- Email us from the app Settings screen or from this support page.
Fondly is operated by Raphael Momanyi. See Terms and Privacy.