Privacy Policy — SupportLog
Last updated: 2026-04-25
1. Summary
SupportLog is designed to keep payment, adjustment, and related record-keeping data on your device. We use Apple and RevenueCat to process in-app purchases and subscription entitlement status. We do not sell your personal data. We do not operate a backend that receives your records by default.
2. Information We Process
Depending on how you use SupportLog, the app may store locally payment entries (such as sent/received payments, missed payments, adjustments), dates, amounts, notes, statuses, and export files you generate, along with app preferences. The app does not include third-party advertising SDKs. We do not use third-party analytics trackers in the app.
3. Subscription and billing information
If you purchase or restore a subscription, billing and receipt processing is handled by Apple and RevenueCat. Data processed can include product identifiers (for example monthly and yearly), purchase, renewal, expiration, cancellation, and restore events, entitlement status (for example access to paid SupportLog features), and app user identifiers and technical metadata needed to validate purchases and prevent fraud.
4. Diagnostics and security metadata
We and our service providers may process limited technical data required for reliability, abuse prevention, and troubleshooting.
5. Third-Party Services
SupportLog uses Apple App Store / StoreKit for payments and subscriptions, and RevenueCat for subscription infrastructure and entitlement management. See https://www.apple.com/legal/privacy/ and https://www.revenuecat.com/privacy.
6. How We Use Information
We use data to provide app functionality, verify subscription entitlement and restore purchases, improve reliability and security, and comply with legal obligations.
7. Data Sharing
We share data only as needed with processors and platforms that enable the app to function (for example Apple and RevenueCat), legal compliance, and security operations. We do not sell personal information.
8. Exports and sharing
When you export a court-ready PDF or share records, the export is created on your device and is only sent when you choose a destination through the iOS share sheet or another explicit action.
9. Data Retention
On-device records remain on your device until you delete them. Subscription records are retained by Apple and RevenueCat under their own retention policies.
10. Your Choices and Rights
You can cancel or manage subscriptions in Apple account settings, use Restore Purchases in SupportLog to re-sync entitlements, delete data from within the app where provided, and contact us for privacy requests.
11. Children
SupportLog is a personal record-keeping tool and is not directed to children under 13 (or the minimum age in your region). We do not knowingly collect personal data from children in violation of applicable law.
12. International Users
Service providers may process data in countries other than your own, subject to applicable legal safeguards.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The Last updated date will be revised when changes are posted.
14. Contact
For privacy-related questions, contact us at support@supportlog.app.