Support
Snowball Support
Have a question, found a bug, or need help with purchases? Reach out and we'll get back to you.
This public support route stays linked from the directory, homepage app index, and product page so users can reach the correct help page directly.
Navigate Snowball
Move between the main app page, support, features, and legal pages without backing out to the main directory.
Contact
Email: support@socialreporthq.com
When contacting support, please include your iOS version and a brief description of what you were doing when the issue occurred.
Common questions
- Open Settings and use the restore flow to refresh access tied to your Apple ID purchases.
- Yes. Snowball is designed to let you update balances, rates, minimum payments, and due dates as your options changes.
- No. Snowball is a planning and tracking tool, not personalized financial, legal, tax, or credit counseling advice.
- Log the payment activity in the app and the payoff options recalculates from your updated numbers.
Snowball is operated by Raphael Momanyi. See Terms and Privacy.