Support
SafeScan Support
Have a question, found a bug, or need help with purchases? Reach out and we'll get back to you.
This public support route stays linked from the directory, homepage app index, and product page so users can reach the correct help page directly.
Navigate SafeScan
Move between the main app page, support, features, and legal pages without backing out to the main directory.
Contact
Email: support@safescan.app
When contacting support, please include your iOS version and a brief description of what you were doing when the issue occurred.
Common questions
- Open the app settings or profile section to edit allergies, skin type, life stage, medications, and other safety preferences at any time.
- SafeScan is designed to offer optional read-only HealthKit import for allergy records and medications where supported, with explicit user permission.
- If a product barcode is not found locally, SafeScan can fall back to scanning the printed ingredient label so analysis still works on-device.
- Yes. Saved products and scan results can be deleted from the app, and removing the app also removes locally stored data from your device.
SafeScan is operated by Raphael Momanyi. See Terms and Privacy.