Support
MedCertify Support
Have a question, found a bug, or need help with purchases? Reach out and we'll get back to you.
This public support route stays linked from the directory, homepage app index, and product page so users can reach the correct help page directly.
Navigate MedCertify
Move between the main app page, support, features, and legal pages without backing out to the main directory.
Contact
Email: support@medcertify.app
When contacting support, please include your iOS version and a brief description of what you were doing when the issue occurred.
Common questions
- From the Credentials tab, tap the + button. Select the credential type, fill in the details, and save.
- MedCertify sends local notifications at 6, 3, 2, and 1 month(s) before expiration, plus 2 weeks, 1 week, 3 days, and 1 day before.
- In Settings, tap "Restore Purchases" under the in-app purchases section. If it still doesn't enable, email us with a screenshot.
- You can delete individual credentials by swiping left, or uninstall the app to remove all locally stored data.
MedCertify is operated by Raphael Momanyi. See Terms and Privacy.