Faceguard AI Support

Common questions

How do I enable background scanning?

Ensure you have granted "Always" location or background refresh permissions. You can manage this in the Faceguard AI settings or the iOS Settings app.

How do I export a security report?

Go to the Scan History, select a scan result, and tap the Share icon to generate and export a PDF report via PDFKit.

What is the Dynamic Island feature?

When a scan is active, the Dynamic Island will show real-time progress and security status using ActivityKit.

How do I manage my subscription?

Faceguard AI uses StoreKit 2 for subscription management. You can view or change your plan in the app settings or via your Apple ID account settings.

My Protection Score is low, what should I do?

A low score indicates areas for improvement. Check the Dashboard for specific warnings like "Scan Overdue" or "Action Required" and follow the suggested steps to improve your protection.

How do I report a suspicious finding?

During a scan, if you find suspicious content, mark it as "Suspicious." This will trigger the Report Flow, allowing you to collect evidence, add notes, and generate a PDF report.

What data is included in the Evidence PDF?

The Evidence PDF includes an incident summary, attached screenshots, metadata, a monitoring history to prove proactive effort, and a legal disclaimer. It is designed to be a comprehensive record for personal use or legal consultation.