Jojo Support
Have a question, found a bug, or need help with purchases? Reach out — we use the same support contact as our other iOS Builder apps.
Contact
Email: support@socialreporthq.com
Please include your iOS version and what you were doing when the issue occurred.
Common questions
How do I contact support?
Email support@socialreporthq.com from this page or from Profile in the app. Include your iOS version and a short description of what happened.
How do I restore purchases?
Open Profile → Restore Purchases. Purchases are tied to your Apple ID through RevenueCat. If access does not return, email support with a purchase screenshot.
How do I manage or cancel a subscription?
Open Profile → Manage Subscription, or use iOS Settings → Apple ID → Subscriptions. Cancellations and refunds follow Apple’s policies.
How do I delete my data?
Jojo does not use a cloud account. Open Profile → Delete All Data to permanently erase words, decks, watch history, and settings on this device. To cancel Jojo Pro, use Profile → Manage Subscription or iOS Settings → Apple ID → Subscriptions.
Does Jojo work offline?
Saved words, review, and previously loaded clips keep working offline. Fresh clips, word explanations, and purchase restore need a network connection.
App Store review notes
Jojo is a Japanese learning feed with optional Jojo Pro access via Apple In-App Purchase. Support, privacy, and terms are linked from the paywall and Profile.